My Expertise
Skills & Tools
Digital Marketing
Strategy
E-commerce
Email
Marketing
Data
Analysis
Meta
Ads
Monetization
Google
Analytics
Mailchimp
Development
Swift
SwiftUI
UIKit
HTML/CSS
Xcode
App
Store
Connect
Figma
Qualities
Communication, Organization, Creativity, Adaptability, Stock Management.
Automation
N8N, Make.com, ChatGPT, AI Workflows.
Interests
Hiking, Photography, Technology, Reading, Music.
Professional
Path
Experience
Back Office Agent
Concentrix (E-commerce Project)
08/2025 - 10/2025- Optimized back-office processes to improve efficiency by 15%.
- Rigorous data analysis and verification to ensure maximum quality and compliance.
- Active collaboration with front-office teams to resolve complex customer issues.
- Writing performance reports and monitoring key performance indicators (KPIs) for management.
Customer Advisor
Concentrix (E-commerce Project)
07/2025 - 08/2025- Provided high-quality customer and technical support, achieving a 95% satisfaction rate.
- Efficiently managed and resolved customer inquiries, meeting strict deadlines.
- Proactively identified customer needs to offer tailored and personalized solutions.
- Contributed to the continuous improvement of customer support scripts and procedures.
Professional Internship
Marjane Market
10/2023- Contributed to the development and implementation of local sales and marketing strategies.
- Participated in goods reception management and inventory optimization.
- Organized in-store promotional events to boost sales and customer engagement.
- Analyzed sales trends to identify top-performing products and adjust strategies.
Marketing Agent
E-Transit
01/2021 - 05/2021- Managed email marketing campaigns from A to Z, from design to dispatch.
- Strategic segmentation of mailing lists for precise targeting and increased personalization.
- Created engaging content and impactful email designs to maximize impact.
- Analyzed open, click, and conversion rates to continuously optimize performance.
Digital Entrepreneur
Freelance
2016 - 2021- Developed and monetized a portfolio of iOS mobile applications (Swift, SwiftUI).
- Managed the entire application lifecycle, from conception to publication on the App Store.
- Implemented effective monetization strategies via AdMob, in-app purchases, and subscriptions.
- Created custom mobile applications for SMEs, translating their needs into technical solutions.
Education
2024 -
2025
Excellence License in E-Business and Digital Marketing
Tafilalet Business School
Status: Excellence
2021 -
2023
Specialized Technician in Commerce and Marketing
OFPPT, Ifrane
2015 -
2016
Baccalaureate in Economics
Economics and Management
Languages
Arabic
Native
French
Fluent
English
Intermediate/Advanced
Spanish
Basics