Skills & Tools
Digital Marketing & Sales
Operations & Technical Tools
Qualities
Objection Handling, Client Trust, Sales Closing, Empathy, B2C Communication, Stock Management.
Automation & AI
N8N, Make.com, ChatGPT, Vibe Coding, AI workflows, Trend Monitoring.
Interests
Hiking, Photography, Technology, Reading, Music.
Experience
Back Office Agent
Concentrix (French E-commerce Project)
08/2025 - 10/2025- Managed back-office logistics, order processing, and verification for French B2C e-commerce operations using multiple CRM platforms.
- Conducted data analysis and compliance checking to optimize processes.
- Collaborated with front-office customer advisors to handle customer issues and warranty queries.
- Tracked and reported operational KPIs and quality metrics to management.
B2C Customer Advisor & Telesales
Concentrix (French E-commerce Project)
07/2025 - 08/2025- Provided high-quality B2C telesales, warranty activations, and product protection plans (insurance policies) for the French market using Salesforce and other CRMs.
- Successfully handled client objections and closed sales using proven call center techniques, maintaining a 95%+ satisfaction rate (CSAT).
- Managed high-volume phone inquiries in a call center environment, adhering to quality and Average Handling Time (AHT) metrics.
- Built strong customer relations and trust to drive repeat purchases and policy loyalty.
Professional Internship
Marjane Market
10/2023- Contributed to the development and implementation of local sales and marketing strategies.
- Participated in goods reception management and inventory optimization.
- Organized in-store promotional events to boost sales and customer engagement.
- Analyzed sales trends to identify top-performing products and adjust strategies.
Marketing Agent
E-Transit
01/2021 - 05/2021- Managed email marketing campaigns from A to Z, from design to dispatch.
- Strategic segmentation of mailing lists for precise targeting and increased personalization.
- Created engaging content and impactful email designs to maximize impact.
- Analyzed open, click, and conversion rates to continuously optimize performance.
E-commerce & Digital Entrepreneur
Freelance
2016 - 2021- Launched, designed, and managed independent Shopify stores, optimizing product listings and tunnels to increase B2C conversion rates.
- Executed social media marketing campaigns and tracked growth KPIs (ROAS, CAC, CTR, engagement).
- Set up automated workflows (Make.com, N8N) for order processing, inventory sync, and client email automation.
- Developed a portfolio of mobile utility apps as a secondary traffic generation channel to drive app store and website sales.
Featured Projects & Performance
E-commerce Store Optimization
Redesigned B2C e-commerce checkout funnels, optimized product descriptions, and launched automated win-back flows.
Paid Social & SMM Campaigns
Deployed targeted Facebook/Meta ad funnels aligned with organic video content to maximize brand reach and lower acquisition cost.
Supplier & CRM Integrations
Built cloud integrations using Make.com/N8N to automate B2C order sync, live supplier stock feeds, and automated customer SMS alerts.
Education
Excellence License in E-Business and Digital Marketing
Tafilalet Business School
Coursework: ERP SAP, Database Systems (Excel & Access), Webmarketing Strategy, Meta & Google Ads, SEO, SEA & SEM.
Specialized Technician in Commerce and Marketing
OFPPT, Ifrane
Baccalaureate in Economics
Economics and Management
Licenses & Certifications
Languages
Contact Me
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